The Water Utilities Department is responsible for the accurate billing and collection of all City of Longview water, sewer, and sanitation accounts with combined revenues of over $38 million dollars annually. Our functions include receiving the scheduled readings of all meters; preparing and sending the monthly billing of over 29,000 accounts; processing and posting various forms of payment to customer’s accounts; handling the collection efforts of delinquent accounts; and responding to various customer requests.
In keeping with our commitment to providing excellent customer service, we are pleased to offer a wide range of technological options that provide real time round the clock secure access to account information. These customer service enhancements allow you to obtain account information or make a payment 24 hours a day seven days a week. These added conveniences allow us to keep in touch with customer’s needs by extending our hours of operation at a minimal cost and at no charge.
The Water Utilities Department will develop and maintain a competent team of professionals who strive continuously to improve the level of service to our customers through accurate utility billing, increased technological enhancements, and a greater emphasis on customer solutions, while planning for future needs of a growing and diverse community.
Customer Account Protection
The City of Longview Water Utilities Department complies with the Federal Trade Commission (FTC) Red Flag Rule legislation regarding the security of its water accounts and the protection of its customers’ personal information against potential theft or fraud. A Red Flag refers to a pattern, practice, or specific activity that indicates the possible existence of identity theft. For this reason, you may be required to show your personal identifying information or other vital supportive documents, while opening an account, transferring water service, accessing account information via phone or closing your water account.
The City of Longview Water Utilities would like to make you aware of a customer service enhancement called AlertWorks. AlertWorks is an automated call feature that will allow courtesy phone calls to be made to customers about past due reminders prior to account deactivation and water disconnection. To ensure you receive these important notifications, please contact the Water Utilities department during normal business hours at 903-237-1030 to update your utility account with your current local phone number. You may also email your contact information to WaterUtilities@longviewtexas.gov There is no charge for this service.