The City of Longview offers two easy ways to pay you water bill online with Quick Pay Now (QPN) and e-Care account access. There is no extra charge for either of these payment methods.
All payment amounts are validated as real-time and accepted according to a prescribed schedule. All credit or debit card payments received after 10:00 p.m. will be posted the next business day. Electronic check payments may take up to 48 hours to clear the bank and post to your account. These payments that are not yet transferred into the billing system may show as pending on your account. A payment confirmation or receipt will be sent to the email address provided by the customer.
Customer Account Protection
The City of Longview Water Utilities Department complies with the Federal Trade Commission (FTC) Red Flag Rule legislation regarding the security of its water accounts and the protection of its customer’s personal information against potential theft or fraud. A Red Flag refers to a pattern, practice, or specific activity that indicates the possible existence of identity theft.
For this reason, you may be required to show your personal identifying information or other vital supportive documents, while opening an account, transferring water service, accessing account information via phone or closing your water account.