The Water Utilities Department has authorized Fidelity Express as a third party payment processor to accept customer bill payments at twenty locations throughout the Longview area. Fidelity Express will charge a fee of $1.50 for each payment transaction. Utilizing the Fidelity Express locations, customers may pay their utility bill in the form of cash, check, or money order. All water bill payments received through the Fidelity Express before 3:30 p.m. will be posted the next business day. For faster processing, customers must have their payment coupon.
It should be noted that Fidelity Express is the only authorized third party payment process at this time. Customers that use other non-authorized third party bill payment services should be advised that those non-authorized payments are not immediate and may result in incorrect payment, delayed processing, late fees, or account deactivation.