City Service Changes

On Monday, April 27, Governor Greg Abbott announced the first phase of the State of Texas’ ongoing plan to safely and strategically open Texas while minimizing the spread of COVID-19.

In accordance with the latest guidance, previously closed City of Longview offices will begin to reopen with some limitations beginning Friday, May 1; however, services may be altered and some locations will remain closed. Customers are encouraged to wear masks and follow social distancing guidelines when visiting any city facility.  Additionally, the city offers many online services.  Currently there is no change to the sanitation/recycling schedule.

City Hall

City Hall has reopened.

Water Utilities

Water Utilities has reopened.

Human Resources

Human Resources has reopened.

Municipal Court

The Municipal Court has reopened.

Longview Police Department

Non-emergency calls to 9-1-1 will be prioritized in order of need, and, when possible, alternative methods for resolution will be used that minimize the need for in-person officer contact.

The Longview Police Department is encouraging the community to use our online resources when seeking open records or accident reports, rather than coming to the police lobby. Also, citizens are encouraged to use the Police Department’s non-emergency phone line, 903-237-1199, to make reports where an immediate police response in not necessary. The Police Department is encouraging the community to submit completed forms and permits by email, mail or fax where possible.

Longview Fire Department

The Longview Fire Department is currently not offering fire truck demos, station tours, Safety City field trips or ride alongs to the public or students.  Processes concerning the response to non-emergency calls will be adjusted and may include fewer personnel and additional personal protective equipment.

Residents can call EMS Billing Services at 903-237-1232 to access services including Ambulance Service Subscription Program, Ambulance Bill Payment, Fire Inspection Payment, and Medical Records/Open Records Requests. 

Residents can call the Fire Marshal’s Office at 903-237-1119 to schedule a Fire Inspection, request a fire report, report a yellow tag or red tag, submit fire code issues, request smoke alarm assistance, or file for a certificate of occupancy.  All other questions can be directed to Fire Administration at 903-237-1210.  

Longview Public Library

Although the library is reopening, regular hours will be adjusted, senior only hours will be offered, occupancy will be limited to 25%, and the computer lab will remain closed until further notice. Also, library special activities will be limited and other safety protocol restrictions will be implemented. The library’s curbside services will continue to be offered Monday - Friday, 10 a.m. - 5 p.m. 

Adjusted Library Schedule
Monday, Wednesday, Friday, Saturday: 10 a.m. - 6 p.m.
Tuesday and Thursday: 10 a.m. - 7 p.m.
Tuesday and Thursday Senior Hours: 10 a.m. - Noon
Sunday: 1 - 5 p.m.

Library Curbside Services
Monday - Friday: 10 a.m. - 5 p.m.

Parks and Recreation Department

The City of Longview Parks and Recreation Department is making preparations to reopen some services with restrictions. Paula Martin Jones Recreation Center reopened on Monday, May 18.  Also, lifeguard training classes will resume next week in an effort to prepare the city’s pools for the summer season. 

Paula Martin Jones Recreation Center has a modified schedule with limited capacity. Exercise equipment has been relocated throughout the facility to allow for social distancing of patrons. Although the center will be open for individual exercise and the pool will be open for lap swimming, organized classes will not resume yet. The recreation center’s modified hours will be from 7 a.m. – 7 p.m., Monday through Friday. 

A series of lifeguard training classes will also begin Monday, May 18. The classes will be taught in a blended learning format with the participants expected to complete a portion of the information at home.  Registration is required to participate. The registration deadline for Lifeguard Training 1 is Friday, May 15 at 5 p.m; the deadline for Lifeguard Training 2 is Sunday, May 17 at 5 p.m., and the deadline for Lifeguard Training 3 is Saturday, May 23 at 5 p.m. The lifeguard training classes are open to all individuals interested in earning lifeguard certification, regardless of employment status with the City of Longview.  

Broughton Recreation Center and Green Street Recreation Center will remain closed for now. Splash pads will also remain closed for now. Schedules for youth sports, tournaments, and other parks activities are to be determined according to guidance provided by state and federal officials. 

Animal Services/Longview Animal Care and Adoption Center

While the facility will be open with limited access for adoptions, the Longview Animal Care and Adoption Center encourages customers to schedule appointments for intake of animals.  Also, rentals of the Animal Care and Adoption Center will not be permitted through at least May 15.

Longview Housing Authority

The Longview Housing Authority has reopened.

Community Services/Development Services

Community Services and Development Services have reopened.

Longview Convention Complex

The Longview Convention Complex remains closed. Also, social gatherings and community events within city parks and facilities will not be permitted through at least May 15.

Community Events

Social gatherings, park pavilion rentals, and community events within city parks and facilities will not be permitted through at least May 15.