City Service Changes

On Wednesday, June 3, Governor Greg Abbott announced Phase Three of the State of Texas’ ongoing plan to safely and strategically open Texas while minimizing the spread of COVID-19.

Many City of Longview offices have reopened to the public including City Hall, Water Utilities, Human Resources, the Longview Housing Authority, Community Services and Development Services. Customers are encouraged to wear masks and follow social distancing guidelines when visiting any city facility.  Additionally, the city offers many online services.  Currently there is no change to the sanitation/recycling schedule.

Municipal Court

The Municipal Court has reopened. The Longview Municipal Court will resume in-person Bench Trials, Jury Trials and Building Standards Hearings in the near future.  Please notify the court if you are scheduled to appear for an in-person court hearing and you are at high risk of contracting the COVID-19 virus due to age or medical conditions.  The court will make accommodations to reduce your risk of exposure.

Longview Police Department

The Longview Police Department is encouraging the community to use our online resources when seeking open records or accident reports, rather than coming to the police lobby. Also, citizens are encouraged to use the Police Department’s non-emergency phone line, 903-237-1199, to make reports where an immediate police response in not necessary. The Police Department is encouraging the community to submit completed forms and permits by email, mail or fax where possible.

Longview Fire Department

The Longview Fire Department is currently not offering fire truck demos, station tours, Safety City field trips or ride alongs to the public or students.  Processes concerning the response to non-emergency calls will be adjusted and may include fewer personnel and additional personal protective equipment.

Residents can call EMS Billing Services at 903-237-1232 to access services including Ambulance Service Subscription Program, Ambulance Bill Payment, Fire Inspection Payment, and Medical Records/Open Records Requests. 

Residents can call the Fire Marshal’s Office at 903-237-1119 to schedule a Fire Inspection, request a fire report, report a yellow tag or red tag, submit fire code issues, request smoke alarm assistance, or file for a certificate of occupancy.  All other questions can be directed to Fire Administration at 903-237-1210.  

Longview Public Library

The library has increased its maximum occupancy to 50% or 220 people. Regular hours remain adjusted. All library programming will continue to be virtual.

The library’s curbside services will continue to be offered Monday - Friday, 10 a.m. - 5 p.m. 

Adjusted Library Schedule
Monday, Wednesday, Friday, Saturday: 10 a.m. - 6 p.m.
Tuesday and Thursday: 10 a.m. - 7 p.m.
Tuesday and Thursday Senior Hours: 10 a.m. - Noon
Sunday: 1 - 5 p.m.

Library Curbside Services
Monday - Friday: 10 a.m. - 5 p.m.

Animal Services/Longview Animal Care and Adoption Center

The Longview Animal Care and Adoption Center encourages customers to schedule appointments for intake of animals.  Residents who do not schedule an appointment may have extended wait times.  Also, rentals of the Animal Care and Adoption Center will not be permitted until further notice.

Community Events

The City of Longview has placed a temporary restriction on indoor public events at the Longview Convention Complex and other City of Longview operated facilities. Exceptions may be permitted for necessary governmental functions or events that do not have a social gathering component. The restriction on the use of City facilities is currently in place through the end of September, but may be extended. Privately-owned indoor facilities are subject to 50% occupancy requirements and other limitations as outlined by Gov. Greg Abbott’s Executive Order GA-28.

With the exception of outdoor recreation and sports, the City of Longview is also currently not hosting any outdoor events on City property and is not permitting park pavilion rentals. Gov. Abbot’s order prohibits outdoor gatherings in excess of 10 people, with some exceptions, unless approval is granted by the Mayor. The City of Longview and Mayor Andy Mack will consider requests for outdoor events on a case-by-case basis. However, event organizers should know that the baseline assumption is that large gatherings during outdoor events are not currently allowed.

To request permission from the Mayor for your outdoor event, please complete the COVID-19 Event Form in addition to any of the regular permits and reservations that may be necessary for your event.

For more information please visit the Events page. More information about statewide restrictions and guidelines can be found at Open.Texas.Gov.